Get started

Get started

Get started

Last updated: August 11, 2025

Speaking Truth, Empowering Educators

Speaking Truth, Empowering Educators

Frequently Asked Questions

If you can’t find your answer here, reach out to us at info@canopylab.com

General

What is TeacherLAB?

Who is TeacherLAB for?

Do I need to be a tech expert?

Which languages and regions do you support?

What is TeacherLAB?

Who is TeacherLAB for?

Do I need to be a tech expert?

Which languages and regions do you support?

What is TeacherLAB?

Who is TeacherLAB for?

Do I need to be a tech expert?

Which languages and regions do you support?

Accounts & Access

How do I create an account?

How do I create an account?

How do I create an account?

Can I use single sign‑on (SSO)?

Can I use single sign‑on (SSO)?

Can I use single sign‑on (SSO)?

Can students use TeacherLAB?

Can students use TeacherLAB?

Can students use TeacherLAB?

Plans, Billing & Cancellations

Are courses really free?

Are courses really free?

Are courses really free?

How much are certificates?

How much are certificates?

How much are certificates?

Is this a subscription?

Is this a subscription?

Is this a subscription?

Will my certificate count toward PD/CPD or academic credit?

Will my certificate count toward PD/CPD or academic credit?

Will my certificate count toward PD/CPD or academic credit?

What’s your refund policy?

What’s your refund policy?

What’s your refund policy?

Using TeacherLAB

Can I create and share my own resources?

Can I create and share my own resources?

Can I create and share my own resources?

Do you have AI features?

Do you have AI features?

Do you have AI features?

Which browsers and devices are supported?

Which browsers and devices are supported?

Which browsers and devices are supported?

Accessibility

Accessibility

Accessibility

Can I create and share my own resources?

Can I create and share my own resources?

Can I create and share my own resources?

What are the community guidelines?

What are the community guidelines?

What are the community guidelines?

Data Privacy & Security

What personal data do you collect?

What personal data do you collect?

What personal data do you collect?

Do you sell personal data?

Do you sell personal data?

Do you sell personal data?

How do I exercise my privacy rights or delete my account?

How do I exercise my privacy rights or delete my account?

How do I exercise my privacy rights or delete my account?

Where is my data stored?

Where is my data stored?

Where is my data stored?

Is my data encrypted?

Is my data encrypted?

Is my data encrypted?

Integrations & Support

What integrations are available?

What integrations are available?

What integrations are available?

How do I report a bug or security issue?

How do I report a bug or security issue?

How do I report a bug or security issue?

How can I export my data?

How can I export my data?

How can I export my data?

Do you offer training or enterprise onboarding?

Do you offer training or enterprise onboarding?

Do you offer training or enterprise onboarding?